Shipping Policy

We make it. Then we ship it.

Every PiEL is cut, packed, and prepped after your order is placed.

Processing

Orders typically leave PiEL within 1–2 business days.

Business days do not include weekends or U.S. federal holidays.

Processing time is separate from carrier transit time.

Free Standard Shipping

Standard shipping is FREE on all U.S. orders.

Most orders arrive within approximately 2–5 business days after carrier pickup.

Tracking is provided once your order is on the move.

Need It Faster?

Expedited shipping may be available at checkout for an additional charge.

Just remember: expedited shipping speeds up the carrier, not our normal 1–2 business day processing time.

Where We Ship

PiEL currently ships within the United States, including Alaska and Hawaii.

International shipping isn’t available yet.

Tracking & Delivery

Once your PiEL ships, we’ll send tracking information.

Carrier estimates can occasionally shift because of weather, holidays, service interruptions, or other things none of us invited.

Lost or Delayed Packages

Tracking gone quiet for a suspiciously long time?

Talk to us.

We’ll help investigate with the carrier. If a package is reasonably determined to be lost in transit, we may send a replacement at no additional cost.

Says Delivered. Isn’t There.

First, check around the delivery area, with anyone in your household, and with nearby neighbors.

We also recommend giving it 1–2 business days. Sometimes the delivery scan gets a little ahead of itself.

Still missing? Contact us and we’ll help review what happened.

PiEL can’t guarantee replacement of packages confirmed as delivered by the carrier, including packages lost or stolen after delivery—but we’ll do what we can to help.

Wrong Address

Please double-check your shipping address before placing your order.

If your package comes back to us because of an incorrect or incomplete address entered at checkout, we can resend it once we have the correct one. Additional shipping charges may apply.

Our mistake? We’ve got it.

Damaged in Transit

If your order arrives damaged, send us a photo of the packaging and product as soon as possible.

Once verified, we’ll replace the damaged item at no additional cost.

Questions?

Something weird happen with your shipment?

Talk to us.

We’d rather fix it than make you read this page twice.